Privacy Policy

Hotel Sai Prakash is a hotel located at 5-4-427/434, Nampally Station Road, Abids, Nampally, Hyderabad 500001. For the purposes of applicable data protection law we are the "data fiduciary" (data controller) responsible for your personal data. Our Grievance Officer for data matters can be reached through the contact details in the "Contact us" section below.

Information you give us directly — for example when you call, message us on WhatsApp, or send an enquiry to make or ask about a booking:

• Your name and the names of guests in your party
• Contact details such as phone number, WhatsApp number and email address
• Booking details such as arrival and departure dates, room preference and party size
• Any special requests or other information you choose to share with us

Information collected automatically — when you visit this website, our hosting provider and standard web technologies may record limited technical data:

• Your device type, browser and operating system
• Your IP address and approximate, city-level location
• Pages viewed, referring links and the date and time of your visit
• Data stored through cookies and similar technologies (see our Cookie Policy)

We do not knowingly collect sensitive personal data through this website, and we ask that you do not send us payment card details by email or WhatsApp. Payment is taken securely at the property or through the booking platform you choose.

• To respond to your enquiries and provide the information you ask for
• To make, confirm, change or cancel your booking and provide our services during your stay
• To operate, maintain, secure and improve our website
• To keep records and comply with legal, tax and regulatory obligations
• To prevent, detect and address fraud, security incidents and misuse

We process your personal data on one or more of the following bases, depending on the context:

• Your consent — for example when you contact us or agree to non-essential cookies
• Performance of a contract — to take steps at your request before a booking and to provide your stay
• Our legitimate interests — to run, secure and improve our business, provided these do not override your rights
• Compliance with a legal obligation — where the law requires us to keep or disclose information

We do not sell your personal data. We share it only where necessary and with appropriate safeguards:

• Service providers who help us operate the website and our business (for example our website hosting provider), acting on our instructions
• Online travel agencies and booking platforms, if you choose to book through them — they handle your data as independent controllers under their own privacy policies
• Professional advisers, payment partners and government or regulatory authorities where required by law
• A successor entity in the event of a reorganisation, merger or sale of our business

Our website is hosted on infrastructure that may store or process data on servers located outside India. Where personal data is transferred across borders, we take reasonable steps to ensure it continues to be protected in line with this policy and applicable law.

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting or reporting requirements. Enquiry and booking records are retained for a reasonable period after your stay and then securely deleted or anonymised.

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you and ask for a copy
• Ask us to correct, complete or update inaccurate data
• Ask us to erase your data where there is no ongoing legal reason to keep it
• Withdraw consent at any time, without affecting processing already carried out
• Object to or ask us to restrict certain processing, and request data portability where applicable
• Nominate another person to exercise your rights in the event of death or incapacity, as provided under India's Digital Personal Data Protection Act 2023
• Register a grievance with us and, if unsatisfied, complain to the relevant data protection authority

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by law.

Our website contains links to third-party websites and services, including booking platforms and an embedded map. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing them with your data.

This website is intended for adults and is not directed at children. We do not knowingly collect personal data from children without the consent of a parent or guardian. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

We may update this policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last updated, and material changes will be posted on this page.

If you have any questions about this policy, or wish to exercise your rights, you can reach us at:

• Hotel Sai Prakash, 5-4-427/434, Nampally Station Road, Abids, Nampally, Hyderabad 500001
• Phone: 040 24611726
• WhatsApp: +919490011222